Support

Help with Pronuntia, the British English pronunciation app.

Contact us: email pronuntia.dev@gmail.com. You can also use Settings → Contact support in the app, which adds your app version and device details to the email for you. We usually reply within a few working days.

Subscriptions

How do I restore my purchase on a new phone?

Sign in with the same account and Pro unlocks automatically. If it doesn't, tap Restore purchases in Settings or on the Pro screen. Use the same Apple Account or Google account you subscribed with.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Pronuntia → Cancel Subscription.
Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Pronuntia → Cancel.

You keep Pro until the end of the period you've paid for. Deleting the app or your account doesn't cancel a subscription.

How do I get a refund?

Payments are handled by Apple and Google, so refunds are too:

App Store: reportaproblem.apple.com.
Google Play: Google Play → Payments & subscriptions → Budget & history, find the purchase and request a refund, or see Google Play Help.

Your account

I've forgotten my password

Email us from the address you signed up with and we'll help you get back in.

How do I change my email address?

Email us from your current address with the new one, and we'll update it.

How do I delete my account?

In the app: Settings → Delete my account. Or see Delete your account for other options and what gets deleted.

Using the app

I can't hear the audio

Check your volume and that sound isn't going to headphones or a Bluetooth speaker you've forgotten about. The app plays even when your iPhone's silent switch is on. If it still doesn't work, email us with your phone model.

Does the app record my voice?

No. Pronuntia doesn't use your microphone or camera. See our privacy policy.